This qualification is designed to provide learners with an introduction to the underpinning knowledge and attitudes required for working within a customer service environment. The qualification is suitable for learners who have little or no experience or training in customer service, and so are likely to want a short introductory course to help them better understand the sector in order to support their career choices

This qualification has been designed to support those working or wanting to work in first line management and supervisory roles. Students will study techniques for dealing with teams, organisational change, motivation, conflict in the workplace and business structures. The course is delivered online and is therefore convenient for everyone including those in employment and/or long-distance commuters.