This course will give you a solid foundation in customer-centred presentation and communication skills and awareness to the importance of customer care. The course will empower you with the confidence, perspective and tools to communicate and enage effectively with customers.
There are no specific prior learning requirements for this qualification. However, learners may find it helpful if they?ve already achieved an Entry Level 3 qualification.
The course covers the essentials of effective presentation from structure to body-language, an introduction to a presentation software (PowerPoint) and the knowledge and practical skills you need to improve your customer service skills, from identifying customers? needs, developing your listening and communication skills, and to handling simulated customer complaints.
Teaching and Learning Methods
The tutor will use a variety of teaching methods to accommodate different learning styles to support the learners in achieving their goals. The teaching on this course will involve lectures, discussions, lots of practical activities and role playing.
There will be continual assessment during the course as well as end-of-unit teacher-devised tasks to meet the needs of the learning group and to cover all the criteria.
Next Steps and Progression
Learners who achieve this qualification could progress to:? Employment or ? Levels 1 and 2 Employability Skills ? Levels 1 and 2 Enterprise Skills ? ?Business Administration ? Customer Service, etc
For more information please contact the Learner Services Team via Live Chat or on: 020 7255 4700 or email: LearnerServices@wmcollege.ac.uk
Additional Learning Support
Additional Learning Support (ALS) is available for this course. ALS is subject to an assessment with a trained member of staff and support may include one or more of the following: support in the classroom, out of class workshops such as English, ICT and maths and specialist support for dyslexia. Provision of assistive equipment is also available and access support can be provided through reasonable adjustments with our Disability Officer. Please let us know as soon as possible about your learning needs and/or disabilities so we can arrange support at the earliest opportunity. Teachers are supported to ensure their materials are inclusive to meet all learners needs. Digital Learning support is available in the Learning Centre at our Camden site. Careers advice and guidance is also available to all learners.
WM College is able to provide financial support with course fees and you may be eligible based on prior qualifications, if you are on a low income or on benefits. For more information and to find out if you are eligible, go to the Fees & Finance page on our website or contact the Learner Services team via Live Chat or on 020 7255 4700.