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Certificate in Customer Service Level 2

Course Description

This qualification is designed to provide learners with an introduction to the underpinning knowledge and attitudes required for working within a customer service environment. The qualification is suitable for learners who have little or no experience or training in customer service, and so are likely to want a short introductory course to help them better understand the sector in order to support their career choices

Location: Camden

Course Requirements

Although there are no formal entry requirements, it is advantageous for candidates to have a level 1 English qualification and an interest in a career in customer service.

Course Content

This qualification will provide learners with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.

Teaching and Learning Methods

Your tutor will use a variety of teaching methods to accommodate different learning styles to support you in achieving the course learning outcomes and your goals. The teaching in this course will be mainly activity-based, involving lectures, demonstrations, and practical activities.


Each learner must create an electronic portfolio of evidence that demonstrates the achievement of all the learning outcomes and assessment criteria associated with each unit. Your tutor will guide you and provide on-going feedback to support improvements and achievement.

Next Steps and Progression

Upon completion of this course, learners could progress to the next level of the course or seek employment as ? Customer Service Assistant ? Telesales Operative ? Help Desk Assistant ? Call Centre Operative etc.

Additional Information

For more information, please contact the Learner Services Team via Live Chat, phone on 020 7255 4700 or email

Additional Learning Support

Additional Learning Support (ALS) is available for this course and is subject to an assessment with a member of our support staff.  ALS may include one or more of the following: support in classes, out of class in small groups, workshops or 1:1 with a specialist tutor.  Reasonable adjustments including assistive equipment and also access support can be made available through our Disability Officer. Please let us know as soon as possible about your learning needs and/or disabilities so we can arrange support at the earliest opportunity.  Teachers are supported to ensure their materials are inclusive to meet all learners needs. Digital Learning support is available in the Learning Centre at our Camden site. Careers and employability advice and guidance is also available to all learners.

Additional Costs

WM College is able to provide financial support for some course fees. You may be eligible based on prior qualifications, if you are on a low income or benefits. For more information and to find out if you are eligible, view our Fees & Finance page on our website or contact the Learner Services team via Live Chat or on 020 7255 4700.
44 Crowndale Road
Tel: 020 7255 4700
7 Leighton Place
Tel: 020 7241 8572